Dear Leony,
First and foremost, we would like to thank you very much for arranging our trip to Namibia.
It was really great! What beautiful campsites you've picked for us!
We really enjoyed ourselves immensely.
Even though we were robbed of passports, money, and cards during the night of the 16th-17th, it didn't spoil the fun.
Your car window was smashed at 5 AM and my bag was taken. (I'd taken it inside the tent every other night but forgot it that night.) Fortunately, when the reception opened at 7 AM, I was able to tell them and they immediately put two men to work to investigate and follow up on leads. Within an hour, we had everything back except the cash.
They were very helpful with arranging everything and were visibly upset about the whole situation themselves. Really impressed by the service and how they helped us, even offering to lend us money in case we couldn't withdraw anything because I had blocked my cards immediately. They even helped arrange a new window for the car. (The financial aspect will be handled by Britz with the insurance.)
We have advertised you well when people asked us how we arranged our holiday.
I'm currently busy with a website featuring our travel stories. If you'd like to see it, just let me know and I'll send you the link.
Kind regards,
Christianne
Dutch 
English